Terms & Conditions
1. DEFINITIONS AND INTERPRETATIONS
1.1 In these terms and conditions the following definitions shall apply:
Company -Means Super Green Cleaning, LLC;
Website -Means www.supergreencleaning.net owned by the Company.
User -Means any person who views, navigates or accesses the Website or its affiliations.
Customer -Means all those persons, including the Users, who purchase the cleaning services provided by the Company.
Cleaning Services -Means the home cleaning services provided by the Company.
Services Means -the home cleaning services provided by the Company.
Terms Means- the standard terms set out in these terms and conditions of the Company.
Email : gogreensafe@gmail.com
Tel : 1-8147019400
1.2 By using the Website or booking a Service through Email or phone, a User agrees and bounds himself or herself to these Terms. If a User does not agree to be bound by these Terms then that User must not use or access the Website and the services offered by the Company.
2. CLEANING SERVICES PROVIDED BY THE COMPANY
2.1 The Company provides different types of home cleaning services to the Customers. The Customer can check the details of the Cleaning Services provided by the Company on the relevant pages of the Website.
2.2 STEAM CLEANING: The Company shall provide the Steam Cleaning. The Company shall not be responsible and/or liable for any damage that may be caused due to Steam Cleaning.
2.3 BLEACHING: The Company shall perform bleaching services but shall not be responsible or liable for any damage that occurs as a result of Bleaching.
2.4 EQUIPMENT: The Company shall use its own equipment and solutions to clean the homes of the Customer. In case the Customer makes a request to the Company to use the Customer’s Equipment or Solutions for cleaning the home, then the Company shallot be responsible and liable for any damage to Customer’s equipment or home.
2.5 NUMBER OF CLEANERS: The Company normally performs the Cleaning services through 2 Cleaning Maids per home.
2.6 The Customer agrees and acknowledges that the Company provides cleaning services and the Cleaning Services provided by the Company doesn’t include the following:
i. Organizing the home as the Company only provides cleaning services;
ii. Picking up Toys or other items;
iii. Washing dishes
iv. Doing Laundry
v. Organizing shoes or sneakers etc.
2.7 EXPENSIVE OR DELICATE ITEMS: As a matter of Company policy and due to insurance regulations, the Company normally does not clean items which are non-replaceable, or one of a kind, sentimental value, collector’s item, discontinued patterns, family heirlooms, expensive and/or delicate in nature. The Company cleans such items only after obtaining the prior written instructions of the Customer. The Customer undertakes to provide a complete list of such items to the Company at the time of booking the Services.
3. CLEANING CHARGES
3.1 The Customer shall pay for the Cleaning Services as per the charges of the Company. The Customers can check the prices on the Website or can obtain the information regarding the prices by making a phone call at the designated phone numbers of the Company. The Company charges are either based on hourly basis or Fixed Price basis.
3.2 The Company shall not charge a Sales Tax.
3.3 RECURRING CLEANING SERVICES:
i. Regular Cleaning means the Cleaning services shall be provided on a recurring basis in the same home of the Customer. The Customer will have the option of Once a Week, Once in two Weeks, Once in three weeks and Monthly recurring cleaning.
ii. The Company will charge a fixed price fee from the Clients for Recurring Cleaning Services. The Recurring Cleaning fee shall also be based on the frequency of cleaning Services i.e. Once a Week, Once in Two week, Once in Three Weeks, or Monthly. But, in case the Client does not avail a Recurring Cleaning service within a stipulated time period, the next Cleaning Service shall be charged on an hourly basis instead of fixed Recurring Cleaning Service Fee. The Client agrees that this change from Fixed Recurring Fee to the Hourly fee is due to the fact that it is harder to clean the home after expiry of certain amount of time.
4. BOOKING THE SERVICES
4.1 The potential Customer / User may book the Cleaning Services offered by the Company by filling up the relevant Booking Form on the Website, or by sending an Email at the designated Email Address of the Company, or though phone call at the designated phone numbers of the Company.
4.2 The Customer shall be required to provide all the relevant details, at the time of booking the Cleaning Services, including location of the Home, the date of cleaning, total Area, type of areas, details of items required to be cleaned, and the type of cleaning services required. The Company shall calculate the Charges and prepare the Estimate Cleaning Charges according to the above mentioned information provided by the Customer.
4.3 In case the Customer books a Cleaning Service on an hourly basis, the Company shall confirm the booking after receiving the above mentioned details and shall provide the Estimated Cleaning Time and Estimated Cleaning Charges at the time of confirming the Order either through confirmation email or by phone or by automated booking form. All times provided by the Company shall be estimates and the Customer agrees to pay on the basis of Actual Time taken to perform the Cleaning Services.
4.4 In case of Fixed Price Cleaning Services, the Company shall provide the Total Cleaning Charges for the Cleaning Services to the Customer at the time of confirming the Booking through confirmation email or by phone or automated booking form.
4.5 The Company reserves the right, at its sole discretion, to reject an order or to cancel an Order confirmed by the Company for any reason whatsoever.
5. ADDITIONAL CHARGES
5.1 CHARGES FOR ADDITIONAL TIME:
i. The Company shall charge for any additional time required to complete the Cleaning Services in case the Cleaning cannot be performed in the Estimated Cleaning Time and the actual time for cleaning the Booked Area exceeds the total Estimated Time calculated by the Company at the time of booking the Cleaning Services
ii. The Customer shall pay additional charges on an hourly basis for the total number of Cleaning Maids engaged in performing the Cleaning Services booked/ordered by the Customer.
iii. For the avoidance of doubt, it is made clear here that the Company’s Cleaning Maids will stop the Cleaning Services at the end of the Estimated Cleaning Time and will re-start the Cleaning Services only after taking the prior permission of the Customer for the payment of additional charges for the extra time.
5.2 WAITING CHARGES: The Customer shall be charged for additional time in case the Cleaners of the Company has to wait for obtaining the access to the area to be cleaned or for receiving the payment from the Customer.
5.3 FRIDAY CHARGES: The Cleaning Services provided on the Friday of any week shall be subject to an additional charge of $25 per location.
5.4 EMERGENCY OR IMMEDIATE SERVICES: In case the Customer wants the Company to provide the Cleaning Services on holidays or within a short duration of time then the Company shall charge an Additional Fee up to $50 from the Customer.
6. PAYMENT
6.1 The Customer can make the payment in advance or immediately after the completion of the Cleaning Services ordered by the Customer.
6.2 In case the Customer wants to make the payment in advance, the Customer shall have the option to make the payment through PayPal, Website, Bank Check, Wire-transfer, Square or Cash Payment.
6.3 In case the Customer wants to make payment directly to the Cleaners on the Date of Cleaning then the Customer will be required to make the payment through Cash only.
7. ORDER CANCELLATION
7.1 The Customer can cancel his/her Cleaning Order by giving at least 48 hours prior notice of cancellation to the Company. The Customer agrees that in the event that a Customer cancels a Cleaning Order without giving at least 48 hours prior notice to the Company for the second time, the Customer will be charged a Cancellation Fee of $50. If you are retiring client we request that you reschedule your cleaning for the same week so stay within the same rotation..
8. QUALITY OF SERVICES
8.1 The Company shall provide Service Satisfaction Guarantee on the Fixed Price Cleaning Services that are not charged on hourly basis. In case of Fixed Price Cleaning Services the Company will come back for cleaning as many times as necessary to make sure that the Cleaning is complete and satisfactory at no additional charges.
9. ARRIVAL DATE AND TIME
9.1 The Company shall make every possible effort to perform the Cleaning Services on the scheduled Cleaning Date(s). However, the Company reserves the right, at its sole discretion, to change and re-schedule the Cleaning Date(s) due to staff illness or other unforeseeable circumstances outside the control of the Company. The Company shall give reasonable notice of re-scheduling the Cleaning Dates to the Customer.
9.2 All Arrival Times given by the Company shall be estimates and the Company shall not be liable for any delays for any reason. The Customer shall not be entitled for any discounts in case of late arrival.
10. DUTIES AND RESPONSIBILITIES OF THE CUSTOMER
10.1 The Customer represents and warrants that the Customer shall provide, to the Cleaning Maids of the Company, safe, easy, and clear access to the Home Areas and Items booked for cleaning so that the Cleaning Maids of the Company can provide the Cleaning Services effectively and efficiently.
10.2 The Customer represents and warrants that the Customer shall be responsible for the supply of electricity during the cleaning hours. It is made clear here that the Company shall not provide the Cleaning Services in the absence of electricity supply.
10.3 The Customer shall ensure that all the items in the Cleaning Area (including items hung on walls, placed on floors or other furniture etc.) are stable, properly installed and secured. The Customer shall remove the unstable and breakable items to safe locations where the Cleaning services are not required to be performed by the Company. The Customer acknowledges and agrees that the Company shall not be responsible for any damage or breakage which occurs due to the presence of items that are unstable, improperly installed or secured.
10.4 The Customer represents and warrants that the home booked for Cleaning shall not possess any live ammunition, firearms, or other dangerous or hazardous goods or materials such as mold, fecal matter, and vomit. The Customer acknowledges that the Company shall not provide Cleaning Services in places having live ammunition, firearms and/or other dangerous or hazardous items
10.5 PETS: The Customer shall be responsible for managing or removing the pet(s) from the home booked for cleaning and keeping the Cleaning Maids safe from the Pets at all times when the Cleaning Maids are performing the Cleaning Services.
i. Pets “escaping” from the home: We cannot be responsible for pets that “escape” when our maids are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance, so the maids can be on alert when they open doors. Our maids are trained to close doors as soon as they enter and exit your home and will not leave doors open for long periods
ii. Pet feces and urine: Our maids cannot touch or pick up pet feces, including emptying litter?boxes. Urine stains on hardwood floors will be mopped by our maids, but please understand that if urine has soaked into wood, the discoloration (stain) may not come out… a flooring specialist should be contacted
10.6 In case the Customer is not present at the time of Cleaning of his/her home by the Cleaning Maids of the Company, the Customer shall be responsible for instructing the Cleaning Maids how to secure his/her home upon departing. The Company shall not be liable or responsible for the safety and security of the Customer’s home after leaving the Customer’s premises. The Company shall not be liable, in any manner whatsoever, for the entry or presence of any individual in the Customer’s premises while the Company is providing the Cleaning Services at the Customer’s Home/premises.
11. LIABILITY FOR BREAKAGE/DAMAGE
11.1 The Company shall be responsible, liable for and shall make the payment for any damage or loss that arises out of or is related to the negligence or fault of the Cleaning Maids of the Company. The Company will reimburse the Customer for the fair market value of each Item that is broken due to the negligence or fault of the Cleaning Maids of the Company.
i. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item in your home, or artwork, collectables or family heirlooms valued over $200 and not disclosed during the setup process. These items include but are not limited to the following examples:
ii. Carpet & Rug Snags. Carpet snags are the result of “exposed loops” caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller?brush. These vacuums are set to industry standards (which cannot be adjusted) in order to limit snags while still providing a high quality vacuuming.
iii. Broken Blinds. Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun, and strings/chords will weaken over time resulting in breaks.
iv. Improperly hung pictures/decorations/mirrors. If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
v. Artwork, Collectables, Family Heirlooms and valuables over $200. These items are expensive or impossible to replace and so we will not take the risk of cleaning such items. During our new client set up we ask our customers if any of these items are in the home so we can avoid cleaning them unless the customer wants to sign a waiver of liability. It is the customer’s responsibility to inform the Company of any new items brought into the home, after our initial setup, that fall into this category.
11.2 The Customer shall report the breakage/damage along to the Company within two (2) days from the date of completion of the Cleaning Services. The Company will not entertain any complaint of breakage after the expiry of above mentioned two-day period.
11.3 The Customer shall provide the Company with a proof of the fair market value of the item and/or proper Item number to assess the correct value of the Item.
11.4 The Company or its insurance company might conduct investigations in order to ensure that the damage or loss was due to the negligence of the Cleaning Maids.
11.5 EXCLUSIONS
i. The Company shall not be responsible and liable for any damage or loss that results due to the fault, negligence or any breach of these terms by the Customer.
ii. The Company shall not be responsible and liable for any damage to expensive and/or delicate Items (Described in detail in clause 2.7 of this Agreement) that are not disclosed to the Company at the time of booking or any damage that is caused to such items, booked for cleaning, by using the normal methods of cleaning.
iii. The Company shall not be responsible and liable for any damage or breakage which occurs due product wear-and-tear, or due to the presence of items that are improperly installed or secured.
iv. The Company shall not be responsible and liable for damages directly or indirectly caused by non-standard company products and equipment requested to be used.
v. The Company shall not be liable for damage that is not reported within 2 days from the date of the cleaning.
12. LIMITATION OF LIABILITIES
12.1 Except in connection with the terms of clause 11 (Breakage) of this Agreement, the Company, its affiliates or licensors, directors, employees, or its third-party partners shall not be liable to User/Customer whether in contract, tort or otherwise at law, for any incidental, direct or indirect, punitive or consequential loss or damage whatsoever, and/or loss of profits, revenue, goodwill business opportunity or damages arising out of or in connection with the use of the Website and/or the Services, including inaccuracy of the content, or services and / or availability of the Website and/or the Services.
13. JURISDICTION AND BINDING ARBITRATON
13.1 These Terms shall be interpreted, enforced and governed by the laws applicable in the State of PA, NJ, NY, MA without regard to the State’s conflict of Laws provisions. Both Parties shall attempt to settle any dispute by Arbitration prior to filing a lawsuit.
13.2 In the event of a conflict that cannot be resolved by the parties, the User and the Company agree that at the written request of either of them the dispute will be submitted to binding arbitration under the most expeditious arbitration method then proposed by an Arbitration body on which they may both agree, with each party to pay its own legal Fee and with the cost of the arbitration itself to be paid by the parties in the proportion determined by the arbitrator(s). The decision of the arbitrator(s) may be entered as a judgment at the request of either party in any court of competent jurisdiction.
14. NOTICES
14.1 The Customer/User shall send all the notices, required to be made under these terms, at the Corporate Address of the Company or at the following Email Address: Email Address: gogreensafe@gmail.com
14.2 The Company shall send all notices required to be made under these terms, to the Customer/User at the Email Address provided at the time of booking the Cleaning Services.
15. COMMUNICATIONS FROM THE COMPANY
15.1 The User agrees that the Company may use the personal data (including User’s Email Address and phone number) collected from the User for providing the User with Promotional or marketing information of the Company or the information about a specific program or feature that User has elected to participate in or receive information.
15.2 The User will have the option to opt-out of receiving E-Mail notices or solicitations or marketing/promotional information from Company or its affiliates by responding to a link included in each E-mail notice or solicitation.
16. TERMS FOR THE USE OF THE WEBSITE
16.1 The Company grants a limited license to each User to access and make personal use of the contents, materials, services etc. of the Website or any third party content in accordance with these Terms and subject to the following conditions:
i. The Website’s content, and materials shall only be used for information and non-commercial purposes (other than the transactions contemplated in accordance with these Terms) and no other use of the content of information is authorized;
ii. User shall not alter, modify, re-design, reproduce, display, publicly perform, import, distribute, republish, sell, offer for sale, or resell otherwise use any part of any of the Service offered by the Website or the Website’s Content in any way, unless expressly permitted to do so by the Company.
iii. User shall not make any unauthorized copy of any Company Trademark.
16.2 The Company does not give the User the right to collect or use information, contents and services contained on the Website for the purposes prohibited by the Company. User shall not indulge in any data extraction or data mining activity whatsoever.
16.3 The Company doesn’t give User the right to create any derivative work of contents, services, or products of Website or of any third party content available via the Website.
16.4 The Company does not convey any interest in or to the information, or content available through the Website or any other Company material including intellectual property by permitting the user to access the Website.
16.5 The Company reserves the right to change, modify, alter and/or update these Terms at any time with or without prior notice. Any aspect of the Website or Cleaning Services may be changed, supplemented or deleted or updated without notice at the sole discretion of the Company. Please check this page frequently and regularly for any changes. A User’s continued usage of the Website after any changes to these Terms will mean that the User have accepted the changes.
16.6 These web pages may contain inadvertent inaccuracies or typographical errors. These will be corrected at the discretion of the Company as and when they are found. The information on the different web pages of the Website are updated regularly but inaccuracies may remain or occur when changes occur between updates.
16.7 VIRUSES: The Company makes all reasonable attempts to exclude viruses and other form of harmful computer attacks from these pages, but it cannot ensure this exclusion and no liability is accepted for viruses etc. Please take all appropriate safeguards before using or downloading information from the Website.
16.8 COMPANY TRADEMARKS AND INTELLECTUAL PROPERTY
i. Any and all intellectual property associated with the Website and its contents are the sole property of the Company, except as expressly provided in these Terms. Copyright and other laws of the United Stated of America protect Website Content.
ii. All custom graphics, icons, business names and other items that appear on the Website are trademarks, service marks or trade dress (“Marks”) of the Company except as otherwise expressly authorized by these Terms.
iii. No license to use any of these Marks is given or implied. A User shall not copy,
download, reproduce, modify, sell, create derivative works from, upload, transmit, or distribute these trademarks in any way without prior permission of the Company.
17. DUTIES AND OBLIGATIONS OF THE USERS
17.1 User undertakes not to use the Services / Website for illegal purposes and the User shall not violate any law, statute, ordinance or regulation relating to the use of the Website and the Services provided by the Company through the Website. User agrees to follow all the applicable local and federal laws of United States of America.
17.2 User shall not indulge in any activity or transaction, through the Website, that could cause the Company to violate any applicable law, statute, ordinance or regulation.
17.3 By booking the Services through the Website, the User represents and warrants that he/she is legally capable of entering into binding contracts.
17.4 User shall not interfere with or disrupt the Website, or networks connected to, or any activity conducted on the Website in any manner including, but not limited to, use of viruses or other similar computer programming.
17.5 User shall not use any robot, spider, scraper or other device or automated means to
access the Website, or to monitor the activity, or copy pages and other contents from the Website, except in the operation or use of an internet “search engine”, hit counters or similar technology.
17.6 User shall not take any action that the Company, in its sole discretion, believes imposes an unreasonably large load on the Company servers, including without limitation, deep linking into the Website.
18. GENERAL
18.1 Unless these Terms provide otherwise, nothing in it creates a partnership or employment relationship between the Company and the User / Customer.
18.2 The Company may assign or transfer rights granted under these Terms or any part of it at any time to any third party. The User/Customer cannot assign or transfer his/her rights under these Terms or any part of it without the prior written consent of the Company.
18.3 If any provision of these Terms are found under the laws of any jurisdiction to be invalid, illegal or unenforceable, the validity, legality or enforceability of that provision in that jurisdiction shall not in any way affect the validity, legality or enforceability of all the provisions of these Terms in any other jurisdiction.
18.4 If any court or competent authority decides that any of the provisions in the Agreement are invalid, unlawful or unenforceable to any extent, that provision will to that extent only, be severed from the remaining terms which will continue to be valid to the fullest extent permitted by law.
18.5 No waiver of a breach of any part of these Terms shall affect a party’s right to enforce that part or any other part of these Terms for a later breach. The failure of a party to insist upon strict performance of any part of these Terms shall not be construed as a waiver of any prior or later default of the same or similar nature.
18.6 No party shall be liable to the other for any delay or failure due to acts of God, war, transportation difficulties, labor strikes, natural disasters, riots, acts or omissions of vendors or suppliers beyond the control of the parties.